This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact Hard Top by calling 02 9939 2900 or you can email us at [email protected].
We deliver to most addresses around Australia, but unfortunately at this point in time we do not deliver to internationally. We require a standard street address for delivery; we don’t delivery to P.O. Box locations. Unfortunately some remote locations particularly in rural areas cannot be serviced, however if this the case we can often deliver to a local pickup station/depot where you can collect the trailer cover. The locations we deliver to may change over time. Please call us if you would like to specifically know whether we can delivery to your area.
All deliveries are made 7:30AM to 5:00PM Monday to Friday by Hard Top’s chosen carrier. Because Hard Top’s are a large item please allow a 1-2 days for packing and handling. We will not begin this packing and handling process until the Hard Top trailer cover has been paid for in full. Delivery times can vary from location to location so please use the below information as an indication on delivery time:
- New South Wales
- South Australia
- Australian Capital Territory
- Western Australia
- Northern Territory
TIME (BUSINESS DAYS)
- 1-2 Days
- 2-3 Days
- 1-2 Days
- 2-4 Days
- 1-2 Days
- 4 Days
- 3-4 Days
- 4-5 Days
- 1-2 Days
- 4-5 Days
- 8-10 Days
- 6-8 Days
- 6-8 Days
- 12-13 Days
- 13-14 Days
During peak periods like Christmas and Easter delivery time may be extended by 5-10 working days. Please note that these delivery times are estimates only, and actual delivery times may vary. The courier might attempt to contact you to arrange a delivery time using the contact details you provide online during checkout. We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative will accept delivery of the goods on your behalf, we will require acknowledgment from your representative. Please note that our contracted couriers are under strict instructions to only deliver to an authorised representative to receive your Hard Top trailer cover.
Delivery charges are calculated on a per order basis according to the weight and volume of the trailer cover and your designated delivery address. Whilst on a cart or checkout page on our website you will be prompted to enter your postcode so a quote can be generated to deliver the goods. If we find that this amount might have been generated incorrectly we will contact you and either arrange a full refund or re-quote the delivery for you. If a courier contacts you to arrange delivery and you or a designated representative is not present at the location at the designated time you may be charged a re-delivery fee. Hard Top is not responsible for this delivery fee.
Deliveries must be signed for, and anyone at the delivery address who receives the Hard Top trailer cover shall be presumed by Hard Top to be authorized to receive the products. Please note that risk for loss or damaged products passes to the customer upon delivery of the Hard Top by the courier.
If your delivery has not arrived, please contact us using the information stated at the top of this policy. If you wish to return a product delivered damaged or otherwise, please refer to our Returns Policy.
YOUR RIGHTS AS A CONSUMER
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
OUR TERMS AND CONDITIONS
The Hard Top Trailer Cover doesn’t come with a warranty. However if you find that your Hard Top has a manufacturing fault or doesn’t function as advertised we will happily repair the trailer cover within 6 months of purchase. If we are unable to repair the Hard Top we will then issue you a replacement followed by a full refund. If the product has a fault after this 6 month period any repair work will be charged and if a refund is necessary it will be pro-rata. Our experience with the the Hard Top’s is that the outer-shell tends to be extremely durable and can last even up to a decade of decent usage. Any maintenance required for the Hard Top like cleaning or refitting hinges is the customers responsibility. We expect customers to use the Hard Top with care and safety at all times. If we believe a product has been miss-used or if any damage has occurred that is not related to manufacturing like if the Hard Top has been involved in a traffic accident or has been pierced by a sharp object we are not obliged to issue a replacement or refund.
If you should have any questions about this return policy or if you are experiencing any issues with your Hard Top please don’t hesitate to contact us using the following information:
02 9939 2900
4 Grosvenor Place
COMMUNICATION & SECURITY
Our website doesn’t share any information through form submissions or through cookies or from any other transmission to anyone at anytime. At Hard Top we are committed to keeping your confidential information private. Any files we send online are fully encrypted and we store our local files on an encrypted secure server with frequent encrypted cloud backup so your information is always safe.
However Hard Top may be required by law to disclose information to government authorities. Another exception is a request by the customer to contact 3rd parties e.g. a credit card organisation, on their behalf for the customers convenience. These communications must be authorized/requested by the customer.
All online transactions take place on a HTTPS connection or a secure encrypted connection on both ends. Hard Top is not responsible for the security of data that is stored or processed by third party payment gateways like Paypal.
Whenever you use our web site, or any other web site for that matter, the hosting of the websites you visit needs to know the IP address of your computer so that it can send the requested website pages to your browser. One can approximate a users location using their IP address but generally speaking IP addresses are anonymous. We do not keep a record of IP addresses from visitors except if you have specifically provided us with information about yourself, in which case we record your IP address for security reasons.